The withdrawals clerk will be responsible for the daily processing of all withdrawals to clients’ accounts, ensuring that payments are valid, correct and meet all Risk and Wagering requirements.

Further ensuring all system references and withdrawal data are correctly updated, and provide day to day 2nd line client support for payments and deposit queries.

Key performance areas

• Ensure all withdrawals for payment meet the company terms and conditions
• Ensure all withdrawals meet Risk, Audit, Authorization and Wagering requirements before being paid
• Identify and investigate clients that may be playing in such a way as to have an unfair advantage
• Identify and investigate clients that may be laundering money and put the company at undue risk
• Ensure all outward payments are valid and the currency amounts correct
• Review rejection reports daily and resolve
• Process monthly Invoices and follow up on all ad-hoc tasks
• Maintain the DEVCODE system and ensure all statuses references are correctly applied daily
• Maintain sufficient funds to successfully complete all required payments
• Ensure all funds transfers are successfully received with minimal currency exchange costs
• Determine and initiate appropriate and immediate actions needed to ensure withdrawals are paid within the minimum processing times and not delayed unnecessarily
• Investigate trends and sources of recurring delays and inefficiencies and recommend/initiate corrective action
• Resolve and respond to client queries within 24hrs or shortest time possible if support is needed from outside payment service providers
• Investigate, alert and follow up on all exceptions and discrepancies
• Report on Withdrawal trends and internal processing times
• Develop best practices and improve on current process and workflows
• Resolve all queries pending with support and ensure that all queries are processed within set time frames
• Work together with the team to update the processes and manuals

 Skills and attributes

• Strong Excel skills essential
• Logical and analytical
• Detail oriented and attention to detail
• Lateral thinking and problem solving
• Strong verbal and written communication skills

Posted on 27 Dec 14:32